Facebook Marketplace Buyer Protection – Marketplace on Facebook
Facebook Marketplace Buyer Protection refers to the safety of purchases and transactions carried out in the marketplace. The art of buying and selling online has become an amazing way to make cash and save time. Facebook and other social media platforms are designed for the purpose of interactions and connections. However, knowing someone on the internet does guaranty their honesty. Now, this is what you have to know. Facebook has designed and launched a feature, that allows millions of people to buy and sell different goods and services.
If you would want to buy from others in this marketplace, you should take note of the Facebook Marketplace Buyer Protection. When this feature was first launched on the Facebook site, it had no protection for its users. Whatever transaction that goes on here, used to be at your own risk. Now, there are protections involved in the purchases made in this marketplace. There are certain protection policies made available by the Facebook marketplace platform.
Facebook Marketplace Protection Policies
To understand the Facebook Marketplace Buyer Protection, you should get to know the protection policies on this marketplace.
These protection policies have been designed for secure purchases. Facebook always wants its users to engage in a convenient experience. So, if you experience issues with your purchases, these policies are here to make everything right. But, you have to be eligible for this buyer protection. Here are the eligibility requirements.
- Make sure the purchases made are valid as a protected purchase as stated in the policy.
- Use the checkout button on Facebook or Instagram to complete your purchase transaction.
- Purchases made through third-party platforms, messenger, and pickups do not qualify for this protection.
- Contact and speak with the seller/merchant to let them know the problems with your purchase. If the seller does not resolve the problem, submit a claim to Facebook.
- Your claim will be reviewed to confirm if you are eligible for the purchase protection or not.
If you are eligible for the Facebook Marketplace Buyer Protection, here are the protected purchases.
- If the buyer does not receive the purchased product within the duration of 16 days.
- Damaged items during the shipping.
- Missing items or major parts of the item.
- A different version of the item displayed in the marketplace.
- Item is different from what was ordered by the buyer.
Purchases Not Protected
- Products not allowed in the marketplace
- Item damaged after delivery
- Financial items and investments
- Perishable items
- Products delivered to the buyer in person
- Donation services
- Products with the cost of over 2,000 US Dollars
Refunds and Disputes
There are also cases of refunds and disputes. Here’s what you need to do in these kinds of cases.
Contact The Seller
You should contact the seller for problems with your purchase.
Submit a Claim Through Facebook or Instagram
If the seller/merchant does not respond to you after two working days, you have to submit a claim. Facebook will review your claim to make sure you are eligible for buyer protection. While submitting your claim, you will have to answer certain questions and add the details of your issue. You may get a response within 48 hours.
Returns and Refunds
If you want to request a refund or return, you should contact the seller first. If the seller does not respond, return to the marketplace policy platform.
You can submit a claim for an item with the price of 2,000 US Dollars. You have to submit your claim within the duration of 45 days from the date of the delivery. When reporting suspicious purchases, you should notify them so they can protect you from loss.
Once the buyer’s claim is approved, the buyer gets a refund for the purchase cost of the item and the cost of delivery. However, the approval and disapproval of claims are their choices to make.
Denial of Claims
Here are the reasons your claim may be denied and not approved.
- Items were the same as the description made by the seller/merchant.
- The claim submitted due to the buyer’s remorse/regret.
- The item was verified by the seller before getting to the buyer.
- No valid evidence for your claim.
- You disputed the transaction with the bank that issued your credit or debit card to you.
If you submit an illegal claim for the purchases made, your ability to make payment or purchases will be disabled.
If you are a buyer in the marketplace, these are the purchase protection policies you should take note of.