How To Retrieve Your PUK Code To Unblock Your Airtel SIM. A personal unblocking key (PUK) is used in SIM cards to reset a Personal Identification Number (PIN) that has been lost or forgotten. Some mobile devices offer the feature of PIN protection. After switching on the phone, if the PIN security function is active, the user is required to enter a PIN to unlock the SIM card and connect to the mobile network.

How To Retrieve Your PUK Code And Unblock Your Airtel SIM

Inability to unlock the phone and after entering the wrong code about three times, the Sim card will be locked. When such a thing occurs, unblocking it will be your next target. If you find yourself self in such a situation, your PUK is the only solution.

How To Retrieve Your PUK Code And Unblock Your Airtel SIM

Did your Airtel Sim card get blocked by your network provider? There are countless security reasons why your SIM card could be blocked by your network provider. Below are some of the reasons

  • When you enter the wrong PIN code multiple times
  • If you fake/guess a recharge card PIN repeatedly.

However, if you find yourself in this mess, to get out of it you need to contact your network provider. The customer service agent will guide you on the unblocking process. Moreover, your PUK code is very vital in this process.

How To Find Your PUK Code To Unblock Your Airtel Sim

Where do I get my Airtel PUK code? You can get the code on your Sim card Pack. However, if you’re unable to get the Sim pack, maybe you misplace it, kindly contact customer service. Calling on your network provider is the only and most reliable solution.

During the unblocking process, the customer care team will guide you by asking a few questions to aid them to run necessary validations before finally unblocking your SIM for you.

How To Contact Airtel Customer Care To Retrieve Your Personal Unblocking Key

For assistance with retrieving your blocked SIM card if you don’t have access to your PUK, simply contact Airtel customer care by dialling their support phone number.

The most commonly dialled airtime customer service phone number is 111. The number is usually for people calling from any Airtel SIM.

However, their other numbers for people calling from another network within Nigeria, and also the number for people calling when roaming (this is a paid call).

You will be providing the following;

The affected number

Last recharge amount

Swap history (within the last 12 months)

The amount paid for data/social bundle for better assistance.

How to Access Airtel Customer Care Phone Number

Airtel customer service team is available 24 hours a day, 7 days a week.

To access their customer service phone number, click on this link

After you place a call across to the Airtel customer care, please provide the customer care representative answers to the questions asked. This helps to ascertain that you’re the authorized owner of the locked Airtel SIM.

About Airtel Network

Airtel Networks Limited is one of the leading telecommunications services providers. Its headquarters is located in Lagos, the commercial nerve centre of Nigeria. The company ranks among the top three mobile service providers in terms of subscribers with a customer base of over 50 million as of December 2019.

However, the company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce, Home Broadband and enterprise services.

Furthermore, Airtel Networks Limited is a subsidiary of Airtel Africa Plc, thus, a Pan-African telecommunications company with operations in 14 countries across Africa.

The company is driven by the vision of providing affordable and innovative mobile services to all. Airtel Africa had more than 110 million customers across its operations at the end of March 2020.


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