How To Retrieve Your PUK Code To Unblock Your 9mobile SIM card? What is a PUK Code? PUK is the abbreviation for Personal Unblocking Key. The Personal Unblocking Key is used in SIM cards to reset a PIN that has been forgotten.

How To Retrieve Your PUK Code To Unblock Your 9Mobile SIM

What brings about blocking and Unblocking of Sim cards? When you power your phone, if the PIN security service is active, the user is required to enter a PIN to unlock the SIM card and connect to the mobile network. If the wrong PIN is entered more than three times, the SIM card will become locked. It can be unlocked by entering the PUK code provided by the mobile service provider.

How To Retrieve Your PUK Code To Unblock Your 9mobile SIM

When your Sim card is blocked functions like phone calls (except for emergency calls), text messages and mobile data will not be available. So to recover your Sim card, you will be needing your PUK Code, which may be available on the SIM card’s packaging, the contract, or provided by customer service after identity verification.

After entering the PUK code, the PIN will reset. But if the wrong PUK is entered ten times in a row, the SIM card will become permanently blocked and unrecoverable. In this situation, It will require a replacement. Seeing how important your PUK is, you are therefore advised to keep your PUK written down in a safe place separate from the device.

How To Find Your PUK Code To Unblock Your 9Mobile Sim

The first place to check for your PUK is on your SIM pack. Most Network Providers’ Sim pack comes with the PUK Code. But if you can’t lay your hands on your Sim pack, maybe you have misplaced it, don’t worry there are other ways to retrieve your PUK.

You can get back your code through 9mobile customer care. Placing a call across to your network provider is the only and most reliable solution.  During the unblocking process, 9mobile customer care Agents will walk you through and there would be a section for questions and answers. The question and answer is used to confirm that you are the owner of the card.

How To Contact 9mobile Customer Service

If you want to get your 9mobile PUK to unblock your SIM, simply dial the 9mobile Customer Care lines. The network provider has about 3 customer service phone numbers. The most common of them all is “200”. This number is for customers calling directly from a 9mobile number.

However, there are different phone numbers for customers calling from another network within Nigeria and for those calling from outside Nigeria. Take note; if you’re calling from outside Nigeria, you will need to add +234.

9mobile Customer Service Phone Number

To get the 9mobile phone number, visit their website at

If you get the phone number, dial the number.

When speaking with customer care, you will need to provide answers to the various questions that would be thrown at you.

The reason for the questions is for them to ascertain if you’re the real owner of that SIM to avoid theft

About 9Mobile

9mobile was formerly known as Etisalat. Emirates Telecommunication Group Company PJSC. An Emirati-based multinational telecommunications services provider, currently running in 16 countries across Asia, the Middle East and Africa.

However, It is the 18th largest mobile network operator in the world by a number of subscribers. As of December 2020, Etisalat claimed the world’s fastest 5G download speed at 9.1 Gigabits per second, a network that it started rolling out in Dubai in 2017.

9mobile is the strongest brand in the Middle East and Africa and the 4th strongest telecoms brand in the world. Their new trading name, 9mobile represents our 0809ja heritage, our 9ja-centricity, and their evolution over 9 years of operations in Nigeria.


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