JAMB Support is a feature in the JAMB online portal. This widget allows users to make complaints on the central Online support system. However, JAMB is an acronym Joint Admissions and Matriculation Board (JAMB). This body authorize is in charge of the Nigerian entrance examination board for tertiary-level institutions.
The Joint Admissions and Matriculation Board conduct an entrance Unified Tertiary Matriculation examination for prospective undergraduates into the Nigerian universities. Also, they administer similar examinations for applicants to gain entrance Nigerian public and private Monotechnic, Polytechnics, and colleges of Educations.
It is a widget that grants candidates who have issues, inquiries, and complaints to properly channel their complaints. Any candidate with any issue can now contact JAMB directly online by creating and submitting a support ticket on the JAMB website via the JAMB Central Online Support System (COSS).
This platform consists of a candidate/General support Ticket, you can create a ticket or access an existing ticket for your complaint so that JAMB can monitor and effectively treat your complaint.
Another feature in the support widget is Development Partners and Central Support. The development partners, professional Test centres, professional registration centres, jamb authorized staff. Use the secure COSS Login to enter the Jamb page.
Another one is the Local Support; this is for support staff login for all Service and JAMB staff handling candidate tickets. Who is Eligible to Submit Complaints and Enquiries to JAMB Central Online Support System (COSS)?
JAMB Help Center
Individuals or Candidates that have issues, inquiries, or any challenge relating to JAMB UTME, Regularization, Matriculation List, Direct Entry, JUMB CAPS, correction of Data, change or Course/institutions, upload results, JAMB Admissions Letter, Purchase of Forms (UTME, DE, Part-time, NOUN Forms), etc. Candidates can easily log in to the platform and create a ticket and then submit.
Also, the platform ticket response takes up to 24-48 to respond exception on weekends.
How to Use Contact JAMB from the Support System
To use the central online support system, you will have to use these steps below:
- Visit the JAMB Support portal at https://jamb.gov.ng/support.aspx.
- Click on the “Create Support Ticket”.
- You will see a pop-up message asking if you’re a candidate or you want to complain about a candidate, so you can make your selection.
- Fill out the form and click on the “Send” button.
- Key in your transaction ID and use the correct Email address.
- You will get a reply mail from JAMB from the ticket submitted.
- You can check if your complaint has been answered at https://support.jamb.gov.ng/candidates-support/my-tickets.
However, candidates should visit the official website of JAMB to log in and make their complaints.