It has been revealed on how MTN Ghana to Fully Digitize its Operations by 2023. The company was leveraging the strength of its “fintech” and some six pillars to “deliver a bold new digital world to customers”. There is more information based on this related topic. And if you ever want to know more about this, you should read more about this article.
MTN Ghana to Fully Digitize its Operations by 2023
MTN Ghana has planned to digitize its operations by 2023. It is investing in infrastructure and strategizing to deliver a bold new digital world to its customers. This decision to digitize was as a result of the COVID-19 pandemic. MTN Ghana is transforming its operations and expanding mobile money, which is the Momo ecosystem to improve its customer experience. Currently, over GHC100 million guarantees the safety of staff, customers, as well as the government.
It has spent over GHC29 million on its staff and environment safety, GHC72 million on interventions that have made impacts on customers, and also GHC6 million on government initiatives. After it entered into Ghana in 2006, MTN has been investing in modernizing and expanding the network to offer superior services.
Recently, the National Communications Authority has declared MTN Ghana as a Significant Market Power. The company challenged the declaration by the NCA at the High Court of Justice and went on to appeal to the Supreme court. According to a report, NCA didn’t meet the requirements of procedural fairness stated in the Electronic Communications Act 2008.
This Act provides for NCA to regulate electronic communications and ensure equity for all network operators. Currently, MTN is working to provide enablement technology to support Ghana’s digital economy.
MTN Ghana is working towards making a digital channel the preferred channels for customers. The CEO, Mr. Selorm Adadevoh said that the telco is enhancing all support channels to enable customers to receive uninterrupted supports. He also added to his speech that “We have enhanced our offering in the Home and SME broadband segments with 100k connected on wireless broadband in just over 12 months”.
MTN Introduces Month-to-Month Contracts
MTN Ghana has introduced a month-to-month payment option on its SIM-only packages. It gives customers control of their spending commitments. With no lock-ins and other loss of interest options, MTN Month-to-Month is available to anyone that either doesn’t want to be tied to a contractor or who is unable to get a long-term contract due to not meeting minimum requirements.
New or existing customers simply need to choose the package they desire and opt for the month-to-month payment option. This allows them to experience the MTN network without a 24-month obligation. The required information is the SA ID (South African ID Number). Also, debits order details should they opt to pay via debit order.
The Executive Head of Corporate Affairs; MTN South Africa, Jacqui O’Sullivan said that “There are uncertain times for many, so with this product, we are responding to our customer’s needs with greater flexibility, as not everyone can afford the commitment of a fixed contract. We developed this offer with freelancers, entrepreneurs, independent contractors, and part-time temporary workers living from contract to contract. I mind and we hope it can help alleviate some of the pressure on so many rights now”.
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